Conditions of Sale and Company Data

Every purchase on th website (the "Site") is governed by the following general contract conditions that Cotton S.r.l. (the “Seller”), owner of the site and the Nenette brand, reserves the right to modify.
Any new conditions will be effective from the moment they are published on this site. You are therefore invited to read the following carefully every time you intend to make purchases on the website.
The products purchased on the website are produced, sold and characterized by trademarks owned by Cotton S.r.l., with registered office in Castano Primo (MI), Via dell'Artigianato n. 14, registered in the Company Register of Milan Monza Brianza Lodi, VAT number 02207100120, REA n. MI-1564957, Share Capital Euro 3,250,000.00 fully paid.
It should be noted that the sales and e-commerce activity carried out by Cotton S.r.l. on the site is directed exclusively to end users who are "Consumers", or to any person who operates on the site in question without any purpose referable to their own activity (of a commercial and/or entrepreneurial and/or professional nature) possibly turning point.
All "NON-CONSUMERS" are therefore invited to avoid carrying out commercial transactions on the website.
These general conditions of sale are an integral and essential part of the sales contract with the customer. The electronic sending of the order by the customer implies full knowledge of these General Conditions of Sale and their full acceptance. If the customer does not agree with one or more terms contained in these General Conditions of Sale, please refrain from making purchases on
To proceed with the purchase of one or more products on the Site, the customer must first register on the Site, providing Cotton, in compliance with the applicable provisions on the protection of personal data, with all the data necessary to allow the latter to execute the orders placed.
To conclude their purchase contract with Cotton, the customer must send their order following the procedure indicated on the Site. The electronic sending of the order gives rise to the obligation of the customer to pay the price indicated therein.
Orders sent will be binding for Cotton S.r.l. only after the customer has received confirmation via e-mail that the order process has been completed regularly, the payment has been authorized and the products are at least partially available.
The Cotton company reserves the right to refuse orders from customers with whom there is an ongoing dispute relating to the payment of a previous order.
The order forms will remain archived in the site database only for the time necessary to process the order and in any case in compliance with the legal terms.
All sales prices of the products displayed and indicated on the Site include VAT and any other tax that may be applicable in relation to the sale.
The cost of shipping and transportation, if applicable, will be clearly indicated and displayed before completing the order.
Product prices may be subject to updates. The customer is required to ascertain the final sales price before placing the relevant order. The obvious material error reported in the price on the Site gives Cotton the right not to confirm the shipment and proceed with an immediate refund of the value of the purchase paid by the customer without the latter being able to raise any objections in this regard.
Cotton will do its utmost to process orders sent within 7 working days and in any case no later than 30 days from the day following the day on which the customer sent the order.
Cotton cannot be held responsible for any damage resulting from any delay during transport.
The customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and obviously without prejudice to the right of withdrawal provided for in point 7 below, will the customer have to sign the receipt documents. By filling in the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and the related further communications, the customer authorizes Cotton to communicate the personal data (residence, telephone number) to the couriers and/or trusted shippers used for the delivery of the purchased goods in order to allow the procedures necessary for their delivery.
To pay the price of the products and the related shipping and delivery costs, if applicable, the customer can follow one of the methods indicated in the order form. In no case will additional costs be charged in relation to the payment instrument chosen by the customer.
In case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the Paypal channel, owner and operator of the online payment service, which Cotton cannot access. In particular, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to Paypal or other operators who provide the relevant remote electronic payment services, without third parties being able to have access to it in any way. Furthermore, this information will be used by Cotton exclusively to complete the procedures relating to the purchase. to proceed with the refunds referred to in the following art.7. to prevent and/or report the commission of any fraud crimes to the competent authority.
The customer is solely responsible for the data entered therefore he guarantees to only use credit cards for which he has legitimate availability.
Cotton assumes no responsibility for disservices attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events which prevent, in whole or in part, from providing execution of the contract within the agreed times.
Cotton will not be liable to any party or third party for damages, losses and costs suffered as a result of failure to perform the contract for the causes mentioned above.
Likewise, Cotton is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products purchased. In fact, at no time during the purchase procedure is Cotton able to know the customer's credit card number, a number which, once the customer has opened a secure connection, is transmitted directly to the payment service manager.
The essential characteristics of the products are presented on the Site within each product sheet. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used.
Minors are strictly prohibited from placing an order on the Site.
The data entered during the purchase phase must be exclusively your real personal data and not that of third parties or fictitious data. Cotton reserves the right to legally prosecute any violation and abuse, in the interest and protection of all consumers.
The customer indemnifies Cotton from any liability deriving from the issuing of incorrect tax documents due to errors deriving from the data provided by the customer, being himself solely responsible for the correct insertion.
Pursuant to Legislative Decree no. 206 of 6 September 2005 (Consumer Code) the customer has the right to withdraw from the contract, without penalty and without giving any justification for a period of (14) fourteen working days from the day on which he receives the products.
The right to withdraw from the contract does not apply if the purchase concerns tailor-made or personalized products.
The products must be returned intact, unwashed, undamaged and provided with tags indicating the bar code and any other seal that is part of the products; products returned incomplete, ruined, damaged, deteriorated or dirty will not be refunded.
The products you intend to return must be delivered to the shipper within fourteen (14) days, starting from when the customer communicated to the Seller his decision to withdraw from the contract.
The costs of returning the Products will be borne by the Cotton company if the customer uses the pre-printed adhesive label that he will find inside the package. This procedure will allow the Cotton company to directly pay the return costs to the courier and to verify the position of the package at any time. If the customer decides to use a different courier to return the products, he will be responsible for the shipping costs, including liability in the event of loss or damage to the products.
After returning the products, the Seller will carry out the necessary checks relating to their conformity with the conditions and terms indicated in this article.
If the right of withdrawal is exercised following the methods and terms indicated in this article, Cotton will refund the customer the sums already collected for the purchase of the products.
The Seller will provide the refund using the same payment method used by the customer for the purchase of the returned products, even if a virtual and/or disposable credit card was used. The Seller will in no way be able to make a refund on a credit card other than the one used for the purchase, except in the case in which the credit card itself has expired in the meantime: in this case the customer will have to send an email to to agree on the most appropriate means of reimbursement.
Whatever payment method is used by the customer, the refund is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller received the returned goods, after checking the returned products.
Cotton reserves the right to modify the Site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The customer who accesses the Site and places an order will adhere to the policies and terms of the General Conditions of Sale in force from time to time at the time the order is placed, unless any changes have retroactive effect under applicable law ( in which case, they may also apply to orders that the customer has previously placed). If any provision of these Conditions is held to be invalid, void or for any reason unenforceable, such condition shall not however affect the validity and enforceability of the other provisions.
Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated through the website is subject to Italian law; these general conditions refer, although not expressly provided therein, to the rules established by the Civil Code, as well as to Legislative Decree 205/06 ("Consumer Code"), as well as finally to Legislative Decree. Legislative Decree 70/2003 for the parts expressly relating to electronic commerce. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
For any dispute between the parties regarding this contract, the court in which the consumer has his domicile will be competent.